Apple has acknowledged the existence of a serious SIM bug affecting the iPhone 14 and 14 Pro. However, rather than provide an immediate solution, the company has warned customers not to attempt to restore the affected devices themselves and take them to an Apple Store or service provider for assistance.
Some users of the latest generation of iPhones have reported getting an error message that says ‘SIM not supported’. After this message is displayed, the device may freeze completely. In a memo seen and reported by MacRumors, the company reportedly confirms that the problem is real, but is still investigating the cause.
In the memo, Apple stresses that users should not try to restore an iPhone that is stuck due to this problem, which would be the first solution tried by many. Instead, the company says users should wait a few minutes to see if the error message clears up on its own. If not, Apple recommends seeking assistance from an Apple Store technician or other authorized repair facility.
These suggestions won’t bring much comfort to owners of affected devices, many of whom will find it difficult to get to an Apple Store or service provider. But Apple does say the problem is a software rather than a hardware one, meaning it’s easier to fix remotely once a fix is found.
Apple’s advice for most issues with its devices is to keep their software up to date, and it sounds like a patch for it will be rolled out in a future update to iOS. Apple has an upcoming iOS 16.1 update in the works, so a fix could arrive as early as next week.